Travel Information

PICK-UP LOCATION INFORMATION

Bus Terminal:

Vancouver Terminal
Pacific Central Station
1150 Station Street
Vancouver, BC

If you are departing from the Pacific Central Station in Vancouver and have a reservation, please proceed directly to Bay 8 at Pacific Central Station and the driver will check you in.

TICKETS

Tickets can be purchased at:

  • Pacific Central Station 1150 Station Street Vancouver, BC
  • Capital City Station 721 Douglas Street Victoria, BC
  • Book Online
  • By phone: 1-833-276-5841
  • From the driver at Whistler, Kamloops and Kelowna Stops

*Drivers can accept credit card only and without a reservation space is available on a “first come first serve” basis only.

RESERVATIONS

Reservations are required for guaranteed boarding. Passengers without reservations will be served on a “first come, first serve” basis and are NOT guaranteed a seat.

Reservations can be made online or by calling 1-833-276-5841.

CANCELLATIONS & AMENDMENTS

All bookings without Travel Protection will become non-refundable 24 hours before the scheduled time of departure.

Passengers without Travel Protection may be charged a re-issuing fee of $20.00 for any amendments or cancellations.

TRAVEL PROTECTION

Travel Protection on the BC Connector gives the traveling customer protection against schedule changes and cancellation. If Travel Protection is purchased, the customer will be able to change or amend their BC Connector booking at any time up until 1 hour prior to their scheduled time of departure without being subject to a re-issue fee.

Travel Protection also allows the customer to cancel their booking at any time and receive a 100% refund.

The cost of Travel Protection is $10.00+Tax per traveler, per booking.

Travel Protection itself is 100% non-refundable, and will not be refunded even if a full refund is given for travel or other products purchased.

UNACCOMPANIED MINORS

Children/Students must be 15 years of age or older to travel unaccompanied by an adult on the BC Connector. The BC Connector will not be responsible for unaccompanied minors while they are aboard the coach service.

BC SENIORS RATES

BC residents aged 65 and older are eligible to receive a discounted rate. To receive the BC Seniors rate you must book by calling 1-833-276-5841.

CHILD & INFANT RATES

Child Rate: 5 to 11 years (see Fares)

All children must be travelling with an adult

Infants: ages 0-4 years – Free if they do not require their own seat. If you wish to have your 0-4 year old in their own seat we recommend you purchase a child rate ticket.

STUDENT RATES

Students with valid middle school, high school or post secondary BC student ID, qualify for a student fare. We require presentation of a valid BC issued student ID and one additional piece of photo ID at time of purchase and departure.

Please note: Students must be 15 years of age or older to travel unaccompanied on the BC Connector.